Overview
As we provide software subscriptions and digital services to schools and businesses only, all sales are considered final unless the product or service is deemed faulty or not as described.
By purchasing our software subscriptions, you confirm that you are acting on behalf of a business and agree to this refund policy.
Refund Eligibility
We do not offer refunds for:
- Software subscriptions that have been accessed, activated, or used.
- Instances where the product or service meets the description and functionality agreed upon at purchase.
Refunds or remedies will only be offered in the following circumstances:
- The product or service is faulty, defective, or does not function as described.
- We are unable to deliver the service as agreed.
If you believe you have grounds for a refund, you must contact us at refunds@blackswancyber.co.uk within 14 days of purchase, providing full details of the issue.
Faulty Products or Services
If the software subscription is found to be faulty or does not perform as described:
- We will investigate the issue promptly.
- If we are unable to resolve the fault, a partial or full refund may be offered, depending on the situation.
Refund Process
If a refund is approved:
- Refunds will be issued to the original payment method within 5-10 business days.
- You will receive confirmation via email once the refund has been processed.
Late or Missing Refunds
If you have not received a refund after confirmation:
- Check your bank account.
- Contact your payment provider, as processing times can vary.
- If further assistance is required, contact us at refunds@blackswancyber.co.uk.
Need Help?
For questions regarding this policy, please contact us at support@blackswancyber.co.uk.