Heimdal MXDR: 24/7 Security Operations Centre
If something suspicious happens at 2am, who’s dealing with it?
Heimdal MXDR gives you 24/7 threat detection and response without needing an in-house security team. Every alert is monitored, investigated and acted on by experienced analysts, so issues are handled early – before they turn into disruption.
You get clear visibility, fast response and expert support, all managed for you.
24/7 cyber monitoring for businesses that need more than just antivirus
Heimdal NGAV gives you a stronger endpoint layer. Heimdal MXDR adds the missing piece: people watching, investigating and responding when something unusual happens. For many small businesses, that is the real gap.
If you need cyber monitoring outside normal working hours and a fast response when something looks wrong, MXDR gives you more than another alert in a dashboard. It gives you 24/7 security operations support, so suspicious activity is not waiting until Monday morning for someone to notice it.
Glitch & Black Swan explain
Who joins the dots when something looks wrong?
Security tools can spot warning signs. Your business also needs people to investigate them and respond. Heimdal MXDR adds that managed security layer, with Black Swan Cyber helping you put the right setup in place.
Glitch
Counting on gaps in the picture
“A warning here. A warning there. I was hoping nobody would join the dots.”
A suspicious process on a laptop might be one part of a bigger problem. If alerts sit in separate tools, or nobody investigates them after hours, it can be harder to see what is happening and act in time.
Black Swan Cyber
Your security partner
“We help you see what matters and understand what happens next.”
We help you choose the right Heimdal modules, plan deployment and agree how the service fits alongside your existing IT support. Heimdal’s security operations team monitors, investigates and responds 24/7. Black Swan helps you understand findings, coordinate next steps with your IT team and improve your wider protection.
Heimdal provides the technology and 24/7 security operations. Black Swan is your security partner.
From choosing the right setup to making sense of the next steps, you have someone who understands your business.
What MXDR adds on top of Heimdal NGAV
Heimdal MXDR builds on your endpoint protection and adds something most small businesses do not have: a 24/7 security team actively watching, investigating and responding when something does not look right.
It is designed for organisations that want more than alerts. They want someone to take ownership when suspicious activity appears, including evenings, weekends and holidays.
24/7 monitoring
Threats do not wait for office hours, and neither does the SOC.
Human investigation
Suspicious behaviour is reviewed by real analysts, not just left sitting in a console.
Incident response
When something looks wrong, you get action and containment, not just another notification.
Broader visibility
Gives you a clearer view of what is happening, so suspicious activity is less likely to go unnoticed.
Need cyber monitoring outside working hours and fast response?
A lot of cyber incidents start when the business is quiet: late evening, overnight, over a weekend, during a bank holiday, or when the usual IT contact is unavailable. That is exactly when a small internal team is least likely to be watching security alerts.
Heimdal MXDR is there for the gap between “we have security tools” and “someone is actually looking after this”. Suspicious activity can be reviewed by analysts, prioritised properly and escalated with clear guidance when action is needed.
Evenings and weekends
Monitoring continues when your team has finished for the day, so suspicious behaviour is less likely to sit unnoticed.
Fast triage
Alerts are reviewed by people who understand attacker behaviour, helping separate noise from issues that need urgent action.
Clear next steps
You are not left guessing. When action is needed, you get clearer guidance on what has happened and what should happen next.
What we often see
Most businesses do not come looking for a 24/7 SOC because they love security dashboards. They come looking because they realise there is nobody internally who wants to own alerts at 11pm on a Friday.
Tools are in place, but no one is watching
Protection exists, but suspicious behaviour still depends on somebody noticing it and knowing what it means.
Alerts create uncertainty
The message appears, but nobody is sure whether it matters, how urgent it is, or what should happen next.
Out-of-hours risk is accepted by default
Even when businesses care about cyber security, evenings, weekends and holidays often become the blind spot.
They want confidence, not just software
The real buying trigger is often simple: “If something happens out of hours, who is actually dealing with it?”
Why this matters for Cyber Essentials and cyber insurance
This is not about ticking a box. It is about being able to show that your cyber security is actually managed, monitored and taken seriously.
Cyber Essentials focuses on strong baseline controls like patching, malware protection and secure configuration. MXDR sits on top of that and helps you deal with what those controls miss or cannot prevent entirely.
The same applies to cyber insurance. Insurers are increasingly asking what happens after a threat is detected. Who is watching? Who investigates it? Who responds?
Supports a stronger baseline
It complements endpoint protection, patching and wider cyber hygiene rather than replacing them.
Helps demonstrate maturity
It shows you are not relying on basic tools alone and hoping someone spots an alert when it matters.
Improves response readiness
That matters when a certification audit, insurer or customer wants to know what actually happens when suspicious activity is detected.
Who this is for
This is a good fit if:
- you already understand that antivirus alone is not enough
- you want a 24/7 SOC watching, investigating and responding
- you need cyber monitoring outside office hours, weekends or holiday periods
- your business would struggle to absorb several days of downtime
- you do not have internal security analysts managing alerts
- you want stronger support around compliance and insurer expectations
This may not be the right fit if:
- you only want the cheapest possible endpoint protection
- you already have a mature internal SOC and response process
- you are not prepared to invest in wider endpoint hygiene or visibility
- you expect a single service to solve every cyber risk on its own
How to buy it
Heimdal MXDR requires Heimdal Next-Generation Antivirus as a minimum. You can add it to an existing Heimdal NGAV setup or choose a package that brings the required protection and MXDR together.
Some businesses just add MXDR on top of Heimdal Next-Generation Antivirus, Nest Protect or Cygnet Shield. Others choose a package where it is already built in as part of a wider security setup.
Nest Protect
Start with a lighter package and add MXDR if you want stronger monitoring and response.
Cygnet Shield
Use MXDR to add a managed SOC layer on top of a broader baseline package.
Swan Guard Pro
A stronger all-in package where MXDR is part of the wider security story from day one.
Black Swan Secure Pro
For businesses that want broader all-in-one protection with MXDR built in.
Typical cost for small organisations
Heimdal MXDR
Typically £100–£400 / month
Typical range for smaller organisations, depending on size, number of devices and current setup.
Common questions
It depends on the impact of a problem. If downtime, lost data or disruption would hurt the business, having someone watching and responding out of hours becomes much easier to justify.
Yes. Heimdal MXDR is designed to add 24/7 security operations support, so suspicious activity can be reviewed and escalated even when your normal team is offline. It is useful for organisations that do not want alerts waiting until the next working day.
No. Standard IT support usually focuses on keeping systems working, fixing faults and supporting people. MXDR focuses on security monitoring, investigation and response when suspicious activity appears. The two can work together, but they are not the same service.
The activity can be reviewed by security analysts and escalated according to the risk. The aim is to reduce the delay between detection and action, so you are not relying on someone spotting a problem when they return to work.
No. Heimdal MXDR is not standalone and requires Heimdal Next-Generation Antivirus (NGAV) as a minimum. It adds managed monitoring, investigation and response to that foundation, and works best with multiple Heimdal modules. Coverage depends on the modules licensed and deployed.
It supports the bigger picture. It does not replace certification or insurer requirements, but it strengthens your overall position by adding monitoring and response.
If you already have Heimdal Next-Generation Antivirus, it can be added on. If not, a package like Swan Guard Pro or Black Swan Secure Pro often makes more sense because everything is designed to work together from the start.
Yes. We also work with Huntress for businesses that want a different style of managed detection and response. The best fit depends on what you already have in place, how much visibility you want, and how you want monitoring and response handled. Explore Huntress Managed EDR.
Meet Kevin: Founder of Black Swan
Concerned about cyber security? Need advice or a tailor-made quote? Kevin is here to help you!
From actionable advice to helping you to see where you could be at risk, Kevin will help you to get your business on a path that is secure-by-design and ready for the unthinkable.
Ready to replace sleepless nights with peace of mind? It all starts with an informal chat!
Either schedule a call by selecting a suitable date and time on the calendar or by clicking the button below to send us a message.
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