What counts as a data protection complaint?

A data protection complaint is a concern about how we have collected, used, stored, shared, protected or responded to a request about your personal data.

This may include concerns about:

• how we responded to a subject access request or another data rights request;
• how your personal data has been collected or used;
• the security of your personal data;
• information in our privacy policy;
• whether your personal data has been kept for longer than necessary;
• whether your personal data has been shared appropriately.

If your complaint is about a service, invoice, support issue or another non-data protection matter, we may handle that separately under our normal business procedures.

What to include

To help us review your complaint properly, please include:

• your name and contact details;
• what your complaint is about;
• what personal data you believe is involved;
• when the issue happened;
• copies of any relevant messages, documents or evidence;
• what you would like us to do.

If you are complaining on behalf of someone else, we may need evidence that you have authority to act for them before we can discuss their personal data with you.

If you are still unhappy

We would always prefer the chance to put things right first. If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office.

ICO website: https://ico.org.uk
ICO telephone: 0303 123 1113